Frequent questions

How long does it take?

Our team of artists works as fast as possible, but sometimes we are very busy, we aim to get your hand painted painting to you in 7-10 days.

In what currency are the prices of Valyti?

All prices on our shop are denominated in Euros.


How the portrait is shipped?

Your portrait will be shipped with. If you want to have another type of shipment you can communicate it in the email.


And if I'm not satisfied with my portrait?

Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we lack the essence of the person and are always ready to revise until you are 100% satisfied with your portrait. 


What quality should be the photo I send you?

The better the photo quality, the easier it will be for our artists to get the most accurate illustration possible. But don't worry, we'll let you know if we have any problems.


I need a large painting, which I need to do?

No problem, just email us and we can discuss large jobs.


I will be charged for changes to my order after it has been placed?

It is the customer's responsibility to specify all the details he wants in his order in the order notes. Any details not included in the order notes will be taken over by our artist and will incur additional costs if the customer requests changes.


What will be the size of my canvas?

The size of your painting you can choose when ordering. We have many types of canvases.


And if there isn't the size I need?

If you would like a different size, please let us know in the order notes: 

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